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Last updated: March 2026

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At Threads, we are committed to protecting and respecting your privacy. This policy explains how we collect, use and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Threads is an online print and embroidery business.
For any privacy-related questions, please contact us at:
Email: [Insert email address]

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2. What Information We Collect

We may collect and process the following data:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers – we do not store card details)

  • Order history

  • Artwork or files you upload for printing or embroidery

  • Website usage data (via cookies)

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3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you opt in)

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4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to fulfil your order

  • Legal obligation – for accounting and tax purposes

  • Legitimate interests – to improve our services

  • Consent – for marketing communications

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5. Sharing Your Information

We only share your data with trusted third parties where necessary, including:

  • Payment processors

  • Delivery couriers

  • Website and hosting providers

  • Accounting services

We never sell your personal data.

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6. Data Storage & Security

Your data is stored securely and we take appropriate measures to protect it from unauthorised access, loss or misuse.

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7. How Long We Keep Your Data

We retain your data only as long as necessary for:

  • Order fulfilment

  • Legal and tax obligations

  • Resolving disputes

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8. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at [Insert email].

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9. Cookies

Our website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Enable essential site functionality

You can control cookies through your browser settings.

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10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

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