Last updated: march 2026

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These terms govern your use of our website and your purchase of products from Threads.

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1. About Us

Threads is an online print and embroidery business.
Contact: [Insert email address]

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2. Orders

• All orders are subject to acceptance and availability.

• Once an order is placed, you will receive an order confirmation email.

• We reserve the right to refuse or cancel any order.

3. Custom & Personalised Products

• Customers are responsible for ensuring all artwork, spelling and design details are correct before submission.

• We are not responsible for errors approved by the customer.

• Custom items are non-refundable unless faulty.

4. Pricing & Payment

• All prices are listed in GBP (£).

• Payment must be made in full at the time of ordering.

• We reserve the right to change prices at any time.

5. Production & Delivery

• Production times are estimates and may vary during busy periods.

• Delivery times are not guaranteed once dispatched.

• We are not responsible for courier delays.

6. Returns & Refunds

Due to the personalised nature of our products:

• Custom items cannot be returned unless faulty or incorrect.

• Non-personalised items may be returned within 14 days in unused condition.

• Customers must contact us before returning any item.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

• You must notify us within 7 days of delivery

• We will offer a replacement or refund

8. Intellectual Property

• Customers must have permission to use any logos, trademarks or images supplied.

• Threads is not liable for copyright infringement on customer-provided designs.

• We reserve the right to refuse to print copyrighted or offensive material.

9. Limitation of Liability

Threads shall not be liable for:

• Indirect or consequential losses

• Business losses

• Delays outside our control

Our total liability shall not exceed the value of the order.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Governing Law

These terms are governed by the laws of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms at any time. The latest version will always be available on our website.